Subscription & Cancellation Policy

1. Plans

• Free — 1 hour of transcription per calendar month, no payment required.
• JetScribe Pro — €7.99 per month including VAT, 100 hours of transcription per billing period.

2. Billing and renewal

• Pro is charged in advance for each monthly billing period through Stripe.
• Your billing period starts on the day you subscribe and renews automatically on the same day each month until you cancel.
• Your transcription allowance resets at the start of every billing period and unused time does not carry over.
• Invoices and payment history are available in the Stripe billing portal, reachable from “Manage subscription” in your dashboard.

3. Upgrading

When you upgrade from Free to Pro, the Pro allowance becomes available as soon as Stripe confirms the payment, and a new billing period starts on that date.

4. Cancelling

Cancelling is possible at any time without giving a reason and without a notice period. Refunds are governed by our Refund Policy.

• Open your dashboard, choose “Manage subscription”, and cancel in the Stripe billing portal.
• Alternatively, email support@jetscribe.ai from your account address and we will cancel for you.
• Cancellation takes effect at the end of the current billing period. You keep Pro access until then, and no further payment is taken.
• After the period ends, your account continues on the Free plan with its monthly allowance. Your transcripts stay available.

5. Failed payments

If a renewal payment fails, Stripe retries it and notifies you. While payment is outstanding we may limit Pro features, and if payment still fails the subscription ends and your account moves to the Free plan.

6. Price changes

We will notify you at least 30 days before any price change takes effect for your subscription. You may cancel before the new price applies; if you do not cancel, the new price applies from the next billing period.

7. Deleting your account

To delete your account and its content, email support@jetscribe.ai. Cancel any active subscription first, or ask us to do both in the same request. Deletion is permanent and removes your uploads and transcripts.

Contact

support@jetscribe.ai