Terms and Conditions

1. Scope and parties

These Terms and Conditions (the "Terms") govern the contract between you and JP Fractal Works UG (haftungsbeschränkt), Berliner Straße 69, 13189 Berlin, Germany ("JetScribe", "we", "us") for the use of the JetScribe web application and the related services we provide through it (the "Service"). They apply to free and paid use alike.

Use of our public website is additionally governed by our Terms of Use. Our handling of personal data is described in the Privacy Policy, browser storage in the Cookie Policy, and ownership questions in the Intellectual Property Rights and Copyright Statement pages. Where these Terms conflict with another document on a contractual question, these Terms prevail.

These Terms apply exclusively. Any general terms and conditions of your own do not become part of the contract, even if we perform the Service without expressly objecting to them.

The contract language is English. We save the contract text; please also save or print these Terms for your records.

2. How the contract is formed

By completing the registration form and confirming that you accept these Terms, you make a binding offer to enter into a free-plan contract with us. The contract is concluded when we activate your account, which normally happens immediately.

A paid subscription is concluded when you complete the checkout hosted by Stripe and Stripe confirms the payment. You then receive a confirmation by email. Before submitting your order you can review your details in the checkout and correct them using your browser controls or by cancelling and starting again.

3. What the Service does

JetScribe lets you upload audio and video files, transcribes them automatically, and provides tools to search, review, summarize, and export the resulting text.

Transcription and summarization are performed by automated systems. Their accuracy depends on recording quality, background noise, overlapping speech, accents, terminology, and language. We owe the careful provision of an automated transcription service; we do not owe a particular accuracy rate, a particular turnaround time, or a specific result. Please read our Disclaimer before relying on any output.

4. Accounts and security

• You must be at least 18 years old, or acting for a business, to create an account.
• Keep your login credentials confidential and tell us without undue delay at support@jetscribe.ai if you suspect that someone else has gained access to your account.
• You are responsible for activity carried out through your account where that activity is attributable to you or results from your failure to keep your credentials secure.
• The information you give us at registration must be accurate and kept up to date.
• Do not create additional accounts in order to obtain further free allowances.

5. Plans, allowances, prices, and payment

Details of billing periods, renewals, and cancellation are set out in our Subscription & Cancellation Policy; refunds and your statutory right of withdrawal are set out in our Refund Policy.

• The Free plan includes 1 hour of transcription per calendar month.
• JetScribe Pro costs €7.99 per month and includes 100 hours of transcription per billing period.
• All prices are in euro and include VAT where it is due. The tax amount is shown at checkout before you pay. Business customers in another EU member state who supply a valid VAT identification number are invoiced under the reverse charge procedure.
• Payments are processed by Stripe. Pro subscriptions are charged in advance and renew automatically until cancelled. We never receive or store your full card details.
• Allowances are granted per billing period, are personal to your account, do not roll over, and may not be shared, pooled, or resold.
• We may apply reasonable technical limits — for example maximum file size, maximum media duration, number of concurrent uploads, and request rates — to keep the Service stable for everyone.
• If a payment is not honoured, statutory default rules apply. We may claim the reasonable costs caused by the failed collection, and you may always show that no cost or a lower cost arose.

6. Your content and the licence you grant us

You retain every right you already hold in the files you upload and in the transcripts generated from them ("your Content"). Uploading transfers no ownership to us.

You grant us a worldwide, non-exclusive, royalty-free licence, limited in time to the duration of the contract, to host, store, copy, transmit, process, reformat, and display your Content, and to allow the processors named in our Privacy Policy to do the same, in each case solely to provide, secure, and support the Service for you. The licence ends when you delete the Content or your account, except for copies that remain temporarily in routine backups until they are overwritten.

We do not use your Content to train our own models, and our processors are contractually prohibited from using it to train theirs.

7. Your responsibilities and warranties

Recording law differs from country to country and can be strict. In Germany, recording the non-public spoken word without consent may be a criminal offence under § 201 StGB. Assessing whether a recording and its transcription are lawful is your responsibility, not ours.

If a third party or an authority raises a claim against us because of your Content or because of your use of the Service in breach of these Terms, you will indemnify us against that claim and reimburse the necessary costs of our legal defence, provided the breach is attributable to you. We will inform you of the claim without undue delay, give you the opportunity to comment, and will not acknowledge or settle it without your agreement, which you may not unreasonably withhold.

• You warrant that you hold all rights necessary to upload your Content and to have it transcribed by a service provider.
• You warrant that you have obtained every consent, given every notice, and hold every other legal basis required for recording the people in your files and for having those recordings transcribed.
• You warrant that your Content does not infringe third-party rights and does not violate any law.
• You are responsible for observing confidentiality obligations that bind you, including professional secrecy under § 203 StGB, works agreements, and non-disclosure agreements.

8. Acceptable use

If you breach these rules we may take proportionate measures: a warning, removal of the affected content, limiting features, suspending your account, or terminating the contract. We choose the mildest effective measure and will normally give you the opportunity to remedy a breach that can be remedied, unless the breach is serious, unlawful, or repeated.

• Do not upload content that is unlawful, that infringes third-party rights, or that was obtained or recorded unlawfully.
• Do not use the Service to harass, deceive, defame, or harm others, or to conduct surveillance of people who have not consented to it.
• Do not circumvent usage limits, security controls, authentication, or payment.
• Do not reverse engineer, decompile, or disassemble the Service, except to the extent mandatory law permits it and after you have asked us for the necessary information.
• Do not resell, sublicense, rent, or white-label the Service, and do not make it available to third parties as your own offering.
• Do not place unreasonable load on the Service through automated, bulk, or stress-testing activity outside normal use, and do not run security tests against it without our prior written consent.
• Do not use the Service, or its output, to build a competing product or to train, fine-tune, or evaluate machine-learning models.
• Do not upload malware, and do not attempt to identify or de-anonymise individuals from other users’ data.

9. Availability, maintenance, and changes to the Service

We aim to keep JetScribe available and to fix faults within a reasonable time, but we do not owe a specific availability level unless we have agreed one with you in writing. Maintenance, outages at our providers, and events outside our control can cause downtime. Where maintenance is planned and likely to be noticeable, we will announce it in advance where reasonably practicable.

We may develop the Service further and add, change, or remove features where there is a valid reason — for example technical, security, legal, or economic reasons — and where the change does not disadvantage you contrary to good faith. If a change materially reduces the value of a paid plan to your disadvantage, we will notify you at least 30 days in advance and you may terminate the paid plan with effect from the date the change takes effect.

10. Term, cancellation, suspension, and termination

The contract runs for an indefinite period. You may cancel a paid subscription and delete your account at any time; see the Subscription & Cancellation Policy. We may terminate a free account with 30 days’ notice to the end of a calendar month.

The right of either party to terminate for good cause without notice under § 314 BGB remains unaffected. Good cause on our side includes in particular a serious or repeated breach of section 7 or section 8.

We may suspend access immediately, and without prior notice where necessary, if there is concrete evidence of a serious breach, of unlawful content, of a security threat, or of a payment default that is significantly overdue. We will tell you the reason as soon as we are permitted to.

After the contract ends we delete your Content within a reasonable period. Export anything you want to keep before you cancel.

11. Statutory rights for digital products

If you are a consumer, your statutory rights for digital products under §§ 327 ff. BGB apply alongside these Terms and are not restricted by them. For the duration of the contract we provide the updates needed to maintain conformity, including security updates, and we will inform you about them.

If you do not install an update that we have provided and informed you about, we are not liable for a lack of conformity that results solely from that omission, provided our information about the update and the consequences of not installing it was adequate.

12. Liability

We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body, or health, for claims under the German Product Liability Act, for fraudulently concealed defects, and to the extent we have given a guarantee.

In cases of slight negligence we are liable only for the breach of a material contractual obligation — an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely — and in that case only for the foreseeable damage typical for this type of contract.

Any further liability is excluded. Liability for loss of data is limited to the effort required to restore data that would have been recoverable from backups you maintained with reasonable care. The above limitations also apply to the personal liability of our legal representatives, employees, and vicarious agents. No change in the burden of proof to your disadvantage is associated with them.

13. Limitation period

Claims for damages that are not based on intent, gross negligence, injury to life, body, or health, or on the German Product Liability Act become time-barred 12 months after the claim arose and you became aware, or should have become aware, of the circumstances giving rise to it.

This shortening does not apply where mandatory law prescribes a longer period, and in particular does not apply to consumers’ claims arising from a lack of conformity of digital products under §§ 327 ff. BGB.

14. Force majeure

Neither party is in breach of this contract to the extent that performance is prevented by an event outside its reasonable control, including outages at upstream providers, internet or power failures, cyberattacks, strikes, epidemics, war, or measures taken by authorities. Affected obligations are suspended for the duration of the event. If the event continues for more than 60 days, either party may terminate the affected paid plan, and we will refund the unused portion of any prepaid fee.

15. Backups are your responsibility

JetScribe is a working tool, not a backup or archiving solution. Keep your own copies of source recordings and of transcripts that matter to you. Export functions are provided for that purpose.

16. Intellectual property

The Service and everything in it remains ours or our licensors’. Your rights to use it, the limits of those rights, and the treatment of feedback are set out on our Intellectual Property Rights page, which forms part of these Terms.

17. Data protection and processing on your behalf

Our processing of personal data is described in the Privacy Policy.

If you use JetScribe in a business context to process personal data of other people, you act as controller and we act as processor for that content. Our standard data processing agreement under Art. 28 GDPR is available on request at support@jetscribe.ai and becomes part of the contract once concluded.

18. Set-off, retention, and transfer of the contract

You may set off only against claims that are undisputed or have been established with final legal effect, or that are legally connected with our claim. You may exercise a right of retention only on the basis of claims arising from this contract.

We may transfer this contract to an affiliated company or to an acquirer of the business that operates JetScribe. We will inform you at least 30 days in advance; if you are a consumer, you may terminate the contract without notice with effect from the date the transfer takes effect. You may transfer the contract only with our prior consent, which we will not unreasonably withhold.

19. Changes to these Terms

We may amend these Terms where there is a valid reason, such as a change in the law or in case law, new or changed features, security requirements, or changes in the services of the providers we rely on, and only where the amendment does not upset the balance of the contract to your disadvantage.

We will notify you of the amended Terms by email at least 30 days before they take effect and will highlight what has changed. If you do not agree, you may terminate the contract before the changes take effect; the changes will not be applied retroactively. For amendments that go beyond adjustments required by law or by the technical development of the Service, we will ask for your active consent.

20. Severability and no waiver

Should any provision of these Terms be or become invalid or unenforceable, the validity of the remaining provisions is unaffected. The invalid provision is replaced by the applicable statutory rules.

If we do not enforce a right under these Terms immediately, that is not a waiver of the right.

21. Governing law, jurisdiction, and dispute resolution

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer resident in the EU, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of residence.

If you are a merchant, a legal person under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Berlin, Germany. We may also sue you at your general place of jurisdiction.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG). The European Commission’s online dispute resolution platform ceased operating on 20 July 2025, so no link to it is provided.

22. Contact

JP Fractal Works UG (haftungsbeschränkt), Berliner Straße 69, 13189 Berlin, Germany, support@jetscribe.ai. Further company details are in our Imprint.

Contact

support@jetscribe.ai